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Question 1

SBI Probationary Officer (PO) 2025• English Language• English Language

Directions (1-9): Read the following passage and answer the given questions. The travel and tourism industry has traditionally been a significant contributor to the global economy. Prior to the COVID-19 pandemic, it accounted for nearly 10.4% of the world’s GDP and supported millions of jobs across sectors such as airlines, hotels, transport, and tourism agencies. Continuous growth in both domestic and international travel ensured sustained profits for many companies. This momentum was abruptly halted with the outbreak of COVID-19 in early 2020. As lockdowns, border closures, and travel bans were enforced worldwide, the industry suffered severe losses. Global passenger traffic declined by over 60% that year. The financial impact was especially harsh on small and medium-sized operators, many of whom had never faced such disruption in the last two decades. A compelling example is SunWings Travels, a regional bus service provider. Before the pandemic, the company was struggling with poor occupancy — only 62 passengers per week on average. Operations ceased entirely during the lockdown, pushing the business toward potential shutdown. However, SunWings made a bold decision to revamp its model. The management handled the crisis with commendable poise, focusing on long-term viability rather than short-term losses. They invested in contactless ticketing, improved air filtration systems, and implemented strict hygiene protocols. The company also trained staff and collaborated with certified lodging partners to ensure safety. These efforts aligned with the growing demand for safe and reliable road travel. As air travel remained limited, __________________ regional transport options. By the end of 2022, SunWings had more than doubled its weekly passengers and saw a 35% increase in revenue compared to its pre-COVID figures. Encouraged by this turnaround, the company further increased investment in fleet expansion and digital infrastructure. The post-COVID travel business reflects a shift in priorities: safety, flexibility, and digitisation now dominate consumer preferences. Companies that responded with innovation and resilience, like SunWings Travels, have not only recovered but expanded. The pandemic served as a test of adaptability, and those who navigated it with strategic foresight are now leading the road to recovery.

Q1. What was the primary factor that led to the significant decline in global passenger traffic in 2020?

  1. AOption (a)

    The closure of all transportation-related businesses due to policy failures

  2. BOption (b)

    Travel bans, lockdowns, and global restrictions enforced during the pandemic

  3. COption (c)

    Reduced interest in traveling due to the rise in domestic job opportunities

  4. DOption (d)

    Massive protests by tourism employees that halted services temporarily

  5. EOption (e)

    An unprecedented surge in international airfare pricing post-March 2020

View answer & explanation

Correct answer

Answer: (b)B.

Travel bans, lockdowns, and global restrictions enforced during the pandemic

Explanation not yet available.

Question 2

SBI Probationary Officer (PO) 2025• English Language• English Language

Directions (1-9): Read the following passage and answer the given questions. The travel and tourism industry has traditionally been a significant contributor to the global economy. Prior to the COVID-19 pandemic, it accounted for nearly 10.4% of the world’s GDP and supported millions of jobs across sectors such as airlines, hotels, transport, and tourism agencies. Continuous growth in both domestic and international travel ensured sustained profits for many companies. This momentum was abruptly halted with the outbreak of COVID-19 in early 2020. As lockdowns, border closures, and travel bans were enforced worldwide, the industry suffered severe losses. Global passenger traffic declined by over 60% that year. The financial impact was especially harsh on small and medium-sized operators, many of whom had never faced such disruption in the last two decades. A compelling example is SunWings Travels, a regional bus service provider. Before the pandemic, the company was struggling with poor occupancy — only 62 passengers per week on average. Operations ceased entirely during the lockdown, pushing the business toward potential shutdown. However, SunWings made a bold decision to revamp its model. The management handled the crisis with commendable poise, focusing on long-term viability rather than short-term losses. They invested in contactless ticketing, improved air filtration systems, and implemented strict hygiene protocols. The company also trained staff and collaborated with certified lodging partners to ensure safety. These efforts aligned with the growing demand for safe and reliable road travel. As air travel remained limited, __________________ regional transport options. By the end of 2022, SunWings had more than doubled its weekly passengers and saw a 35% increase in revenue compared to its pre-COVID figures. Encouraged by this turnaround, the company further increased investment in fleet expansion and digital infrastructure. The post-COVID travel business reflects a shift in priorities: safety, flexibility, and digitisation now dominate consumer preferences. Companies that responded with innovation and resilience, like SunWings Travels, have not only recovered but expanded. The pandemic served as a test of adaptability, and those who navigated it with strategic foresight are now leading the road to recovery.

Q2. Which of the following best describes SunWings’ transformation strategy post-COVID?

  1. AOption (a)

    Downsizing operations and cutting costs to preserve long-term assets

  2. BOption (b)

    Prioritising fleet expansion over customer safety and hygiene

  3. COption (c)

    Making strategic investments in health safety and digital systems

  4. DOption (d)

    Collaborating with airline companies to offer hybrid travel packages

  5. EOption (e)

    Relocating services to international routes to avoid domestic losses

View answer & explanation

Correct answer

Answer: (c)C.

Making strategic investments in health safety and digital systems

Explanation not yet available.

Question 3

SBI Probationary Officer (PO) 2025• English Language• English Language

Directions (1-9): Read the following passage and answer the given questions. The travel and tourism industry has traditionally been a significant contributor to the global economy. Prior to the COVID-19 pandemic, it accounted for nearly 10.4% of the world’s GDP and supported millions of jobs across sectors such as airlines, hotels, transport, and tourism agencies. Continuous growth in both domestic and international travel ensured sustained profits for many companies. This momentum was abruptly halted with the outbreak of COVID-19 in early 2020. As lockdowns, border closures, and travel bans were enforced worldwide, the industry suffered severe losses. Global passenger traffic declined by over 60% that year. The financial impact was especially harsh on small and medium-sized operators, many of whom had never faced such disruption in the last two decades. A compelling example is SunWings Travels, a regional bus service provider. Before the pandemic, the company was struggling with poor occupancy — only 62 passengers per week on average. Operations ceased entirely during the lockdown, pushing the business toward potential shutdown. However, SunWings made a bold decision to revamp its model. The management handled the crisis with commendable poise, focusing on long-term viability rather than short-term losses. They invested in contactless ticketing, improved air filtration systems, and implemented strict hygiene protocols. The company also trained staff and collaborated with certified lodging partners to ensure safety. These efforts aligned with the growing demand for safe and reliable road travel. As air travel remained limited, __________________ regional transport options. By the end of 2022, SunWings had more than doubled its weekly passengers and saw a 35% increase in revenue compared to its pre-COVID figures. Encouraged by this turnaround, the company further increased investment in fleet expansion and digital infrastructure. The post-COVID travel business reflects a shift in priorities: safety, flexibility, and digitisation now dominate consumer preferences. Companies that responded with innovation and resilience, like SunWings Travels, have not only recovered but expanded. The pandemic served as a test of adaptability, and those who navigated it with strategic foresight are now leading the road to recovery.

Q3. Which of the following statements is NOT true according to the passage? (A) Post-COVID, customers placed greater value on health and safety in travel (B) The tourism industry had grown consistently until 2020 without any major disruption (C) SunWings had been performing exceptionally well in terms of occupancy before the pandemic

  1. AOption (a)

    Only A

  2. BOption (b)

    Both C and C

  3. COption (c)

    Only B

  4. DOption (d)

    Only C

  5. EOption (e)

    All A, B, C

View answer & explanation

Correct answer

Answer: (d)D.

Only C

Explanation not yet available.

Question 4

SBI Probationary Officer (PO) 2025• English Language• English Language

Directions (1-9): Read the following passage and answer the given questions. The travel and tourism industry has traditionally been a significant contributor to the global economy. Prior to the COVID-19 pandemic, it accounted for nearly 10.4% of the world’s GDP and supported millions of jobs across sectors such as airlines, hotels, transport, and tourism agencies. Continuous growth in both domestic and international travel ensured sustained profits for many companies. This momentum was abruptly halted with the outbreak of COVID-19 in early 2020. As lockdowns, border closures, and travel bans were enforced worldwide, the industry suffered severe losses. Global passenger traffic declined by over 60% that year. The financial impact was especially harsh on small and medium-sized operators, many of whom had never faced such disruption in the last two decades. A compelling example is SunWings Travels, a regional bus service provider. Before the pandemic, the company was struggling with poor occupancy — only 62 passengers per week on average. Operations ceased entirely during the lockdown, pushing the business toward potential shutdown. However, SunWings made a bold decision to revamp its model. The management handled the crisis with commendable poise, focusing on long-term viability rather than short-term losses. They invested in contactless ticketing, improved air filtration systems, and implemented strict hygiene protocols. The company also trained staff and collaborated with certified lodging partners to ensure safety. These efforts aligned with the growing demand for safe and reliable road travel. As air travel remained limited, __________________ regional transport options. By the end of 2022, SunWings had more than doubled its weekly passengers and saw a 35% increase in revenue compared to its pre-COVID figures. Encouraged by this turnaround, the company further increased investment in fleet expansion and digital infrastructure. The post-COVID travel business reflects a shift in priorities: safety, flexibility, and digitisation now dominate consumer preferences. Companies that responded with innovation and resilience, like SunWings Travels, have not only recovered but expanded. The pandemic served as a test of adaptability, and those who navigated it with strategic foresight are now leading the road to recovery.

Q4. What does the author imply about businesses that thrived after the pandemic?

  1. AOption (a)

    They depended largely on government relief programs to survive

  2. BOption (b)

    They had existing digital systems that gave them a head-start

  3. COption (c)

    They were those that adapted swiftly with foresight and innovation

  4. DOption (d)

    They avoided making any major changes until the situation stabilised

  5. EOption (e)

    They returned to their pre-pandemic business models with few adjustments

View answer & explanation

Correct answer

Answer: (c)C.

They were those that adapted swiftly with foresight and innovation

Explanation not yet available.

Question 5

SBI Probationary Officer (PO) 2025• English Language• English Language

Directions (1-9): Read the following passage and answer the given questions. The travel and tourism industry has traditionally been a significant contributor to the global economy. Prior to the COVID-19 pandemic, it accounted for nearly 10.4% of the world’s GDP and supported millions of jobs across sectors such as airlines, hotels, transport, and tourism agencies. Continuous growth in both domestic and international travel ensured sustained profits for many companies. This momentum was abruptly halted with the outbreak of COVID-19 in early 2020. As lockdowns, border closures, and travel bans were enforced worldwide, the industry suffered severe losses. Global passenger traffic declined by over 60% that year. The financial impact was especially harsh on small and medium-sized operators, many of whom had never faced such disruption in the last two decades. A compelling example is SunWings Travels, a regional bus service provider. Before the pandemic, the company was struggling with poor occupancy — only 62 passengers per week on average. Operations ceased entirely during the lockdown, pushing the business toward potential shutdown. However, SunWings made a bold decision to revamp its model. The management handled the crisis with commendable poise, focusing on long-term viability rather than short-term losses. They invested in contactless ticketing, improved air filtration systems, and implemented strict hygiene protocols. The company also trained staff and collaborated with certified lodging partners to ensure safety. These efforts aligned with the growing demand for safe and reliable road travel. As air travel remained limited, __________________ regional transport options. By the end of 2022, SunWings had more than doubled its weekly passengers and saw a 35% increase in revenue compared to its pre-COVID figures. Encouraged by this turnaround, the company further increased investment in fleet expansion and digital infrastructure. The post-COVID travel business reflects a shift in priorities: safety, flexibility, and digitisation now dominate consumer preferences. Companies that responded with innovation and resilience, like SunWings Travels, have not only recovered but expanded. The pandemic served as a test of adaptability, and those who navigated it with strategic foresight are now leading the road to recovery.

Q5. Choose the correct statement from the following: (I) The pandemic led to a reevaluation of what travelers consider important. (II) Only large companies were able to withstand the financial strain of the pandemic. (III) Businesses with no prior losses before COVID found it easier to recover.

  1. AOption (a)

    Only I is correct

  2. BOption (b)

    Only II is correct

  3. COption (c)

    I and III are correct

  4. DOption (d)

    II and III are correct

  5. EOption (e)

    All three are incorrect

View answer & explanation

Correct answer

Answer: (a)A.

Only I is correct

Explanation not yet available.

Question 6

SBI Probationary Officer (PO) 2025• English Language• English Language

Directions (1-9): Read the following passage and answer the given questions. The travel and tourism industry has traditionally been a significant contributor to the global economy. Prior to the COVID-19 pandemic, it accounted for nearly 10.4% of the world’s GDP and supported millions of jobs across sectors such as airlines, hotels, transport, and tourism agencies. Continuous growth in both domestic and international travel ensured sustained profits for many companies. This momentum was abruptly halted with the outbreak of COVID-19 in early 2020. As lockdowns, border closures, and travel bans were enforced worldwide, the industry suffered severe losses. Global passenger traffic declined by over 60% that year. The financial impact was especially harsh on small and medium-sized operators, many of whom had never faced such disruption in the last two decades. A compelling example is SunWings Travels, a regional bus service provider. Before the pandemic, the company was struggling with poor occupancy — only 62 passengers per week on average. Operations ceased entirely during the lockdown, pushing the business toward potential shutdown. However, SunWings made a bold decision to revamp its model. The management handled the crisis with commendable poise, focusing on long-term viability rather than short-term losses. They invested in contactless ticketing, improved air filtration systems, and implemented strict hygiene protocols. The company also trained staff and collaborated with certified lodging partners to ensure safety. These efforts aligned with the growing demand for safe and reliable road travel. As air travel remained limited, __________________ regional transport options. By the end of 2022, SunWings had more than doubled its weekly passengers and saw a 35% increase in revenue compared to its pre-COVID figures. Encouraged by this turnaround, the company further increased investment in fleet expansion and digital infrastructure. The post-COVID travel business reflects a shift in priorities: safety, flexibility, and digitisation now dominate consumer preferences. Companies that responded with innovation and resilience, like SunWings Travels, have not only recovered but expanded. The pandemic served as a test of adaptability, and those who navigated it with strategic foresight are now leading the road to recovery.

Q6. What does the passage suggest about the post-pandemic tourism industry?

  1. AOption (a)

    It reverted completely to traditional operations without any lasting changes

  2. BOption (b)

    Companies need only maintain old models to ensure continued success

  3. COption (c)

    Adaptability and technology now play a central role in recovery

  4. DOption (d)

    The industry will no longer contribute significantly to the global economy

  5. EOption (e)

    International travel has surpassed domestic tourism in popularity again

View answer & explanation

Correct answer

Answer: (c)C.

Adaptability and technology now play a central role in recovery

Explanation not yet available.

Question 7

SBI Probationary Officer (PO) 2025• English Language• English Language

Directions (1-9): Read the following passage and answer the given questions. The travel and tourism industry has traditionally been a significant contributor to the global economy. Prior to the COVID-19 pandemic, it accounted for nearly 10.4% of the world’s GDP and supported millions of jobs across sectors such as airlines, hotels, transport, and tourism agencies. Continuous growth in both domestic and international travel ensured sustained profits for many companies. This momentum was abruptly halted with the outbreak of COVID-19 in early 2020. As lockdowns, border closures, and travel bans were enforced worldwide, the industry suffered severe losses. Global passenger traffic declined by over 60% that year. The financial impact was especially harsh on small and medium-sized operators, many of whom had never faced such disruption in the last two decades. A compelling example is SunWings Travels, a regional bus service provider. Before the pandemic, the company was struggling with poor occupancy — only 62 passengers per week on average. Operations ceased entirely during the lockdown, pushing the business toward potential shutdown. However, SunWings made a bold decision to revamp its model. The management handled the crisis with commendable poise, focusing on long-term viability rather than short-term losses. They invested in contactless ticketing, improved air filtration systems, and implemented strict hygiene protocols. The company also trained staff and collaborated with certified lodging partners to ensure safety. These efforts aligned with the growing demand for safe and reliable road travel. As air travel remained limited, __________________ regional transport options. By the end of 2022, SunWings had more than doubled its weekly passengers and saw a 35% increase in revenue compared to its pre-COVID figures. Encouraged by this turnaround, the company further increased investment in fleet expansion and digital infrastructure. The post-COVID travel business reflects a shift in priorities: safety, flexibility, and digitisation now dominate consumer preferences. Companies that responded with innovation and resilience, like SunWings Travels, have not only recovered but expanded. The pandemic served as a test of adaptability, and those who navigated it with strategic foresight are now leading the road to recovery.

Q7. Choose the most suitable phrase for the given blank.

  1. AOption (a)

    more people turned to

  2. BOption (b)

    fewer people refrained from

  3. COption (c)

    a majority discarded the idea of

  4. DOption (d)

    many avoided using

  5. EOption (e)

    travellers hesitated before choosing

View answer & explanation

Correct answer

Answer: (a)A.

more people turned to

Explanation not yet available.

Question 8

SBI Probationary Officer (PO) 2025• English Language• English Language

Directions (1-9): Read the following passage and answer the given questions. The travel and tourism industry has traditionally been a significant contributor to the global economy. Prior to the COVID-19 pandemic, it accounted for nearly 10.4% of the world’s GDP and supported millions of jobs across sectors such as airlines, hotels, transport, and tourism agencies. Continuous growth in both domestic and international travel ensured sustained profits for many companies. This momentum was abruptly halted with the outbreak of COVID-19 in early 2020. As lockdowns, border closures, and travel bans were enforced worldwide, the industry suffered severe losses. Global passenger traffic declined by over 60% that year. The financial impact was especially harsh on small and medium-sized operators, many of whom had never faced such disruption in the last two decades. A compelling example is SunWings Travels, a regional bus service provider. Before the pandemic, the company was struggling with poor occupancy — only 62 passengers per week on average. Operations ceased entirely during the lockdown, pushing the business toward potential shutdown. However, SunWings made a bold decision to revamp its model. The management handled the crisis with commendable poise, focusing on long-term viability rather than short-term losses. They invested in contactless ticketing, improved air filtration systems, and implemented strict hygiene protocols. The company also trained staff and collaborated with certified lodging partners to ensure safety. These efforts aligned with the growing demand for safe and reliable road travel. As air travel remained limited, __________________ regional transport options. By the end of 2022, SunWings had more than doubled its weekly passengers and saw a 35% increase in revenue compared to its pre-COVID figures. Encouraged by this turnaround, the company further increased investment in fleet expansion and digital infrastructure. The post-COVID travel business reflects a shift in priorities: safety, flexibility, and digitisation now dominate consumer preferences. Companies that responded with innovation and resilience, like SunWings Travels, have not only recovered but expanded. The pandemic served as a test of adaptability, and those who navigated it with strategic foresight are now leading the road to recovery.

Q8. Choose the most appropriate synonym of the word "last" as used in the passage:

  1. AOption (a)

    ultimate

  2. BOption (b)

    final

  3. COption (c)

    previous

  4. DOption (d)

    recent

  5. EOption (e)

    concluding

View answer & explanation

Correct answer

Answer: (c)C.

previous

Explanation not yet available.

Question 9

SBI Probationary Officer (PO) 2025• English Language• English Language

Directions (1-9): Read the following passage and answer the given questions. The travel and tourism industry has traditionally been a significant contributor to the global economy. Prior to the COVID-19 pandemic, it accounted for nearly 10.4% of the world’s GDP and supported millions of jobs across sectors such as airlines, hotels, transport, and tourism agencies. Continuous growth in both domestic and international travel ensured sustained profits for many companies. This momentum was abruptly halted with the outbreak of COVID-19 in early 2020. As lockdowns, border closures, and travel bans were enforced worldwide, the industry suffered severe losses. Global passenger traffic declined by over 60% that year. The financial impact was especially harsh on small and medium-sized operators, many of whom had never faced such disruption in the last two decades. A compelling example is SunWings Travels, a regional bus service provider. Before the pandemic, the company was struggling with poor occupancy — only 62 passengers per week on average. Operations ceased entirely during the lockdown, pushing the business toward potential shutdown. However, SunWings made a bold decision to revamp its model. The management handled the crisis with commendable poise, focusing on long-term viability rather than short-term losses. They invested in contactless ticketing, improved air filtration systems, and implemented strict hygiene protocols. The company also trained staff and collaborated with certified lodging partners to ensure safety. These efforts aligned with the growing demand for safe and reliable road travel. As air travel remained limited, __________________ regional transport options. By the end of 2022, SunWings had more than doubled its weekly passengers and saw a 35% increase in revenue compared to its pre-COVID figures. Encouraged by this turnaround, the company further increased investment in fleet expansion and digital infrastructure. The post-COVID travel business reflects a shift in priorities: safety, flexibility, and digitisation now dominate consumer preferences. Companies that responded with innovation and resilience, like SunWings Travels, have not only recovered but expanded. The pandemic served as a test of adaptability, and those who navigated it with strategic foresight are now leading the road to recovery.

Q9. Choose the most appropriate synonym of the word "poise" as used in the line passage.

  1. AOption (a)

    panic

  2. BOption (b)

    composure

  3. COption (c)

    hesitation

  4. DOption (d)

    arrogance

  5. EOption (e)

    aggression

View answer & explanation

Correct answer

Answer: (b)B.

composure

Explanation not yet available.

Question 10

SBI Probationary Officer (PO) 2025• English Language• English Language

Q10. Select the most appropriate option to fill in the blanks. The CEO’s speech was ______ with optimism and ______ a sense of hope among the employees.

  1. AOption (a)

    brimming, instilled

  2. BOption (b)

    loaded, concluded

  3. COption (c)

    vague, removed

  4. DOption (d)

    shallow, hampered

  5. EOption (e)

    infused, revealed

View answer & explanation

Correct answer

Answer: (a)A.

brimming, instilled

Explanation not yet available.
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