Which of the following websites is a comprehensive website of Citizen Charters of Government of India?
- AOption (a)
www. goecharters.nic.in
- BOption (b)
www. goindiacharters.nic.in
- COption (c)
www. goicharters.nic.in
- DOption (d)
www. echartersind.nic.in
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Correct answer
Why this answer is correct
The correct answer is (www. goicharters.nic.in)
Explanation:
Key Points
- The idea of a citizen’s charter began with British Prime Minister John Major in 1991.
- India adopted the concept in 1997 during a meeting of state leaders.
- A website (www.goicharters.nic.in) called Citizens' Charter has been launched by the Department of Administrative Reforms and Public Grievances on 31 May, 2002 to share charters from different government departments.
Contents of Citizen's Charter:
- It's a written document by service providers outlining their commitment to citizens.
- Explains how to address complaints.
- Informs citizens about what services to expect.
- Aims to maintain trust between service providers and citizens.
Objectives of Citizen's Charter::
- Empower citizens through better public services.
- Improve service quality.
- Ensure transparency and the right to information.
- Save time for both customers and providers.
- Set clear targets for different service levels.
Recommendations for Improvement (from the Second Administrative Reforms Commission):
- Charters should clearly state compensation for not meeting standards.
- Focus on a few promises that can be kept, avoiding long lists.
- Organizations should restructure processes before creating charters.
- Charters should be tailored to local needs, not one-size-fits-all.
- Involve all stakeholders in charter creation.
- Provide a user-friendly way to address citizen concerns.
- Hold officers accountable for unfulfilled commitments.
- Regularly review and update citizen’s charters.